Looks like you can read this chapter on Google Books!
The citation:
Bristow, R. S. (forthcoming 2022). Herding 6,000 Volunteers. Chapter 9 in Holmes, K., L. Lockstone-Binney, K. Smith & R. Shipway (eds.) Handbook of Volunteering in Events, Sport and Tourism. Routledge.
Details on the book are found here.
Here is an AT pic to wet your appetite.
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